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Thank you very much for choosing HEY PERU! for your next vacation. Next, we ask you to carefully read the information on this page which contains the TERMS AND CONDITIONS FOR CONTRACTING SERVICES with our agency:

1. About the handling of passenger information

To proceed with the reservation, at HEY PERÚ we will ask you for personal information, which will be used in a strictly confidential manner for the aforementioned purposes:

  • Full name.

  • Birthdate.

  • Nationality.

  • Gender.

  • Food requirements.

  • Medical condition (essential for adventure tours such as: The Inca Trail).

  • Copy of your passport (if you book with a passport that is about to expire, you must provide the updated copy of it as soon as you have it).

2. Initial payment and payment methods

To confirm the reservation for any of our services, you must make an initial payment of 50% of the total price of the requested service (this is not refundable under any circumstances). Below we mention our payment methods: ​


  • Wire transfer.

  • Online payment link with Visa, Mastercard, Dinners and Amex cards: 5% commission charge from the Visa company. ​


Commissions: All payment methods generate commissions, which vary depending on the method. Therefore, it is important to emphasize that it is the client who will assume the costs of these. Rates in dollars: All rates are expressed in US dollars and include taxes and fees applicable to foreign tourists. (*)


Reservation confirmation: Once we receive your personal information and payment of 50% for the requested services, we will send you an email in the next 24 and 48 hours with the Confirmation Form (this document will include all the details of the contracted service). ​


(*) Does not include taxes (IGV) for national travelers or residents in Peru.


3. Payment of the outstanding balance

  • The outstanding balance must be paid as follows: 25% 30 days before starting the trip and 25% 20 days before starting the trip.

  • Failure to pay the outstanding balance will make it impossible for you to participate in the contracted services (in no case will the company make any refund of the initial payment).


4. Air Tickets and Train Tickets

All air tickets and/or train tickets must be paid 100% and are completely NON-refundable.

5. Modifications to ITINERARIES by the client

  • Any type of modification by the client generates penalties which will be assumed by the client himself.

  • It is important to emphasize that, with respect to air tickets, train tickets and admission to the Inca Trail, no modification is allowed for any reason.

  • Change of ownership of the service is also not permitted.


6. About the INCA TRAIL tours and alternative hikes

  • RESERVATIONS: Reservations for the Inca Trail or any other adventure are only made with 100% payment.

  • MODIFICATIONS: Changes in date, ownership, route and others concerning the Inca Trail are not feasible and are not refundable in any way.

  • CANCELLATIONS: Cancellations on Inca Trail services have a penalty of 100% of the cost of the service.

  • NO SHOWS: In the event that clients do not show up for the Inca Trail or other adventure tour, no refund will be made, considering this a NO SHOW.


7. Cancellations or cancellations by the client

  • If you request the cancellation of any service up to 30 days before the start of the tour, a 50% refund of the initial payment will be made. Therefore, if a refund is requested 29 days or less before the start of the contracted tour, there is NO type of return or refund.

  • The following services: The Inca Trail or another similar adventure tour, air tickets and/or train tickets, do not apply to any cancellation or refund.


8. Responsibilities of the Passenger or Client

  • It is the passenger's responsibility to provide reliable information in order to proceed with the reservations.

  • It is mandatory that the client bring with them the current passport or travel document with which they made the reservation.

  • In the case of hiking and/or adventure tours, it is essential that clients over 65 years of age have a medical certificate of good health.

  • It is highly recommended to have travel insurance before leaving your country. Consult with your agent.


9. Criteria for suspending the activity and/or service

The following are the criteria for suspending activity in contracted services:

  • Social problems (strikes, strikes).

  • Unsuitable health conditions on the part of the passenger.

  • Conditions due to ingestion of alcohol and/or toxic substances.

  • Emergency zone decreed by the state or competent body.

  • Mutual agreement with the client.

  • Abandonment of the group by the client.

  • Natural disasters.

  • If the passenger presents the following signs: drunkenness, use of toxic substances, mental disorders. For security measures, we reserve the right to suspend the contracted service.

  • In the event that the client fails to comply with the established itinerary and this causes delays, losses or other inconveniences, the client will be responsible for them...

  • There will be NO possibility of refund when the services are in full development and on a regular basis, and the client, of their own free will, decides not to continue with them.

  • If the passenger comes with minors, they will have to present the necessary documents for the minor (DNI or Passport of the minor, DNI or passport of the father or mother).

  • Also, if the minor travels with a parent or without his or her parents, it is mandatory to present a notarized letter certified and signed by the notary and by both parents (This authorization is valid for 90 days and must be delivered to the Peruvian immigration authority for that allows the minor to leave the country and is valid only once.)


10. About Travel Insurance

In HEY PERU! we care about the well-being of our clients; For this reason, we have implemented our risk minimization policy in which we recommend reviewing more about the advantages of having Travel Insurance as well as taking the following precautions: ​

RECOMMENDED FOR CULTURAL ACTIVITIES: Because the physical demand in the development of these tours is not extreme, we recommend the acquisition of travel insurance that has medical coverage for cancellations and delays. ​

MANDATORY FOR ADVENTURE ACTIVITIES: Knowing the implications of the different routes (climatic conditions, physical demands, adaptation to geography, and others), we require the acquisition of mandatory travel insurance, which offers medical coverage, evacuations, cancellations, delays and more. Additionally, people who suffer from pre-existing diseases (high blood pressure and other cardiovascular diseases, musculoskeletal system problems, diabetes, asthma, history of altitude sickness, people who suffer from acrophobia or panic at heights and others) must come with a medical evaluation. from their place of origin and with the relevant medication. Remember that both medicine and insurance are preventative.


To confirm your reservation we need the following:


Photo or scan of your passport

Photo of the passports of all the members of your group (scan or jpg) with: names, surnames, passport numbers, dates of birth and nationalities (all this through the chain of emails exchanged with the reservations area: reservations.


Advance of 50% of the total payment

We also need an advance of 50% of the total in dollars through one of the payment methods mentioned in the following lines. This advance is for any of our services: tours to Machu Picchu via train, adventure hikes to the Inca Trail, Salkantay, Montaña de Colores, tours in Cusco and other destinations.


IMPORTANT: All payment methods have their respective commissions and these are assumed by the client.


Option A: Link for online payment with cards: Visa, Mastercard, Dinners and Amex. ​

Request the payment link once you confirm the chosen circuit of your trip to Peru. ​


  • Send the requested payment only to this email or email: (make sure to copy or write it correctly).

  • Once we have payment, we will send you an email confirming the amount received.


NOTE: The additional charge for the Link online payment system is 5% commission for the Visa company.

Option B: Payment by international bank transfer

This is the best option for groups that wish to make their payments jointly, for groups with a good number of people (preferably more than 8 people). Likewise, it is highly recommended for Peruvian clients.


  • If your bank is outside of Peru, it most likely uses intermediary banks and each of these banks charges additional commissions which must be assumed by the client (we will know the exact amount of commissions once the money enters our account). Check if your bank will be able to make transfers without intermediaries or direct to ours.

  • Make the transfer to our account only according to the information indicated in the table below. Then indicate the transaction data through the email chain that you are exchanging with the HEY PERÚ! sales area. Please provide us with the following information: number, date, amount and name of your bank so we can confirm the operation.

  • Please note that bank transfers can take between 24 and 72 hours and only take into account business or business days to be completed. So, if you make the deposit on a Friday, your deposit could arrive by next Wednesday at the latest. ​


Bank Name: BBVA PERU Bank

Address: Av. República de Panamá 3055 San Isidro, Lima, Peru

Company Name: HEY PERÚ SAC Company address: Lima – Peru

Interbank account code (CCI): 011-184-00010006219699 (dollars)

For direct interbank payments - account No. 0011-0184-010006219699 (dollars)


Cancellations and Refunds:

Cancellations and refunds will be treated as such only when received in writing. The following restrictions apply: ​

  • If services are canceled before 30 days, you will receive a full refund less administrative fees, and less any costs or penalties that airlines, hotels or other services consider non-refundable. Except for some hotels, which charge cancellation fees between 45 and 30 days, as well as the Inca Trail (non-refundable) and others that will be indicated in the confirmation of corresponding services.

  • Cancellations less than 30 days in advance and more than 15 days before the trip, 5% of the quote will be deducted, plus expenses that could not be recovered by airlines, hotels or other payments.

  • Between 15 and 5 days before arrival, 10% of the quote will be deducted, plus any expenses that could not be recovered from airlines, hotels or other payments

  • Less than 5 days and no-show or no-show are subject to a charge of 100% of the total paid services.

  • Once services have been started, and the trip is interrupted, unused portions of services will not be refunded for any reason.

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